HP recalls battery packs due to burn, fire hazards

Nichole Vega
January 6, 2018

HP has issued a battery recall notice for a number of its laptops and mobile workstations sold over the last two years due to concerns that the battery inside these machines could be risky and a fire hazard.

The recall is in response to eight reports of batteries "overheating, melting, or charring", HP says.

These batteries were included with select units sold around the world between December 2015 and December 2017, according to the company.

The laptops affected all have non-removable batteries, of course, and include models from the ProBook, ZBook, x360, Pavilion and Envy ranges. This places the system in Battery Safety Mode, which allows the computer to be used by plugging it in. "For this reason, it is extremely important to check whether your battery is affected", HP said in a message posted on its website. They were sold separately as replacement batteries.

For more information, call HP toll-free at 888-202-4320 from 8 a.m.to 7 p.m. CT Monday through Friday or go online at www.HP.com/go/batteryprogram2018 or www.hp.com and click "Recalls".

Following the worldwide voluntary safety recall, users can get their batteries replaced by an authorised technician at no cost.

HP issued a statement to stay: "The quality and safety of all HP products is our top priority".

HP has issued instructions for using its battery validation tool to check if your laptop is impacted.

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