Responsiveness issues found on Google's Pixel 2 XL

Nichole Vega
November 14, 2017

It seems the unresponsive screen edges are the result of a software issue, not a hardware failure, and Google is already aware.

A new wave of complaints revealed that some Google Pixel 2 XL owners were having difficulty with the smartphone's display, which at this point could no longer be considered a surprise. The thread starter on the problem in the Pixel User Community forum said that the Pixel 2 XL registered the touch while sliding a finger across the edges. However, tapping on the edges is not always detected by the handset.

Pixel Community manager Orrin has followed-up with a comment that Google is looking into the issue, and plans to release a fix in an upcoming over-the-air update. A number of reports of differential aging on the Pixel 2 XL's OLED screen will also be taken care of, in the next software update as promised by Google.

The issue (which Artem shares, obviously) appears to be over-aggressive accidental touch protection logic, so an OTA fix makes sense.

As we can see from the videos, the combined OIS and EIS does a pretty impressive job of stabilizing the video shot with Google's Pixel smartphones.

For what it's worth, I've never noticed any responsiveness issues on the edges of my Pixel 2 XL screen in my day-to-day use. "No transcription of my voice appears, and Assistant doesn't do anything, and eventually goes back to sleep", a Pixel 2 user wrote on the forum. With Fused Video Stabilization on the Pixel 2 and Pixel 2 XL, you no longer have to carefully place the phone before recording, hold it firmly over the entire recording session, or carry a gimbal mount everywhere.

The unresponsive touchscreen edges issue is different from previous Pixel 2 XL display problems though.

Other reports by AllAboutTopnews

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