GameStop hits pause on its PowerPass game subscription service

Nichole Vega
November 15, 2017

Kotaku is reporting that GameStop is "temporarily pausing" the PowerPass program. Why?

The program, as it was originally revealed, works like this: For $60 you get a 6-month rental subscription that allows you to visit any GameStop store and "rent" one of the used games in stock. After those six months are up, the last game that you have "out" is yours to keep.

While the company didn't go into details about what those "program limitations" are, the sources say it could be due to an antiquated company computer network that isn't able to handle the program effectively.

It's understandable for a new program to experience hiccups as it approaches its launch - that's what soft launches are for, after all.

GameStop had delayed the launch of its recently announced PowerPass unlimited game rental service. "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service", a GameStop spokesperson told Kotaku. Stores that had the program already have been told to remove all advertising for the program and to hault the service.

Initial reports on the PowerPass program explained that it would allow participants to essentially rent used titles from GameStop. "In addition, we will allow them to pick out any pre-owned game for free". For $60 (which covered six months of the service), players could check out pre-owned GameStop games indefinitely. Employees were also asked to discard the store's Holiday Guide and replace this week's "weekly ad". According to GameStop's spokesperson, the company ran into several issues with the program in testing it for launch.

It's unclear why GameStop has chose to do this but some store employees suggest that limitations related to the company's old computers likely caused this.

Other reports by AllAboutTopnews

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