OnePlus 5 smartphones reboot when users call emergency services

Lena Tucker
July 19, 2017

The OnePlus 5 launched last month with much hype and fanfare, but users quickly discovered that the device had a couple of issues.

This, while the most serious issue OnePlus 5 users have encountered, isn't the only problem that users of the smartphone have reported.

When you dial 911, the device is created to report your location to the operator so that they can dispatch the emergency services to your exact location.

Some OnePlus 5 users are reporting that they are unable to get in touch with emergency operators as, when they dial 911, their smartphone automatically reboots.

Multiple users have taken to Reddit to report the issue, with one posting a video to Facebook demonstrate the unprompted shutdown.

We would recommend that you do not try this out, as you could end up getting through to 911 when people with real emergency calls are trying to get through. Should this be the case, the issue may not be limited to 911 calls.

In a statement to The Verge, OnePlus says it's looking into the problem. I'm not even talking about making regular calls, but dialing 911 if you need assistance.

It goes without saying that this should be a top priority for OnePlus to fix. Some emergency numbers today are able to tap into the Global Positioning System feature of smartphones so that the operator is able to find the user's location automatically. We ask anyone experiencing a similar situation to contact us at support@oneplus.net. OnePlus responded to the issue by sating that the jelly-like effect is "natural" and that "there's no variance in screens between devices".

Other reports by AllAboutTopnews

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